| Q: |
Who
do you send to clean my home? |
| A: |
We are licensed
by the department of labor or the state of Illinois as an employment agency.
a requirement is that we offer bonded and trained individuals to come
to your home. |
| Q: |
Can I hire
your workers directly? |
| A: |
Our workers
are under contract with our company. we charge a $2,000.00 minimum fee
for any direct or indirect client referrals. |
| Q: |
Can I reschedule
or skip a visit? |
| A: |
When changing
your schedule please give us a two work-day notice so that we may avoid
charging you for the day. |
| Q: |
What happens
if I'm not happy with the cleaning? |
| A: |
Let us know
and we'll come back within 24 hours to correct any things we may have
missed. It is important, however, that you allocate sufficient cleaning
time for your home, so the maid is able to accomplish the expectations
you may have for her. |
| Q: |
How do I
pay for the work? |
| A: |
Payment
is due at the time of service and can be paid by cash or check (we accept
cash for first-time customers). |
| Q: |
Do you bring
cleaning supplies? |
| A: |
Over the
years we've found that most of our customers prefer to use their own cleaning
supplies. it helps to avoid bringing in contaminants from outside of your
home. |
| Q: |
What do
I do before you come? |
| A: |
General
pick-up of your home may help the maid to work more efficiently. |
| Q: |
Do I need
to be home? |
| A: |
We never
see most of our regular customers. Their keys and security codes are kept
in our office vault. |
| Q: |
When do
you come? |
| A: |
We deliver
the workers between 8:00 - 9:00 a.m. we also can make arrangement for
afternoon delivery when it suites your schedule. |
| Q: |
Do I get the same
worker each time? |
| A: |
Once you become a
regular customer (weekly or bi-weekly cleaning), we always send the same
person. |
| Q: |
How many workers
do you send? |
| A: |
We offer one person
for a six or eight hour day normally. If your home requires more help,
two or more workers can be added. |
